1. General Terms of Use

1.1. Introduction 1OAK, LLC ("we," "us," or "our") operates this website to provide information about our hardscape and masonry services in the Raleigh, NC area.

1.2. Intellectual Property All content on this website, including text, graphics, logos, images, video clips, and 3D design renders, is the property of 1OAK, LLC and is protected by United States and international copyright laws. You may not reproduce, distribute, or create derivative works from this content without express written permission.

1.3. 3D Design Ownership The 3D visualizations and design concepts presented on this site or created during the consultation process remain the intellectual property of 1OAK, LLC until such time as a design agreement is signed and paid in full.

2. Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us.

2.1. Information We Collect When you use our "Quick Quote" forms, request a consultation, or download a guide, we collect personal information including:

Name

Email Address

Phone Number

Property Address / ZIP Code

Project Details

2.2. How We Use Your Information

We use this data to:

Provide "Ballpark Estimates" and schedule consultations.

Create 3D design visualizations for your specific property.

Send relevant emails regarding your project or helpful homeowner guides.

Communicate via text/SMS regarding appointment confirmations (standard messaging rates apply).

2.3. Tracking & Cookies (Pixels)

We use third-party tracking technologies to improve our website and advertising performance. This includes:

Google Analytics 4: To analyze website traffic and user behavior.

Google Ads & Facebook Pixel: To serve relevant advertisements to you on other platforms based on your interest in our services.

UTM Parameters: We track how you found our website to improve our marketing efforts.

You may disable cookies in your browser settings, though this may limit some website functionality.

2.4. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet is 100% secure. We do not sell your personal data to third parties.

3. Social Media Policy

1OAK, LLC maintains an active presence on social media to showcase our candid gallery of work and connect with the community.

3.1. User Interaction

We welcome comments and questions. However, we reserve the right to remove content that is hate speech, bullying, spam, or irrelevant to our services.

3.2. Image Sharing

If you tag 1OAK, LLC in photos of your completed project, you grant us permission to repost or share that content on our official channels with credit to you.

4. Service Disclaimers

4.1. "Ballpark Estimates"

Any pricing provided via our website or initial phone conversations is a "Ballpark Estimate" only. These are non-binding rough orders of magnitude. A binding quote is only provided after a site visit and formal proposal.

4.2. Material Pricing

Due to our transparent pricing model where clients purchase materials directly, estimated material costs are subject to change based on supplier rates at the time of purchase.

4.3. 3D Visualizations

3D renders are for artistic conceptualization and visualization purposes. While we strive for accuracy, actual colors, textures, and grading may vary in the field due to material availability and site conditions.

5. Governing Law

These Terms shall be governed by the laws of the State of North Carolina. Any disputes arising from these terms or your use of the website shall be resolved in the courts of Wake County, NC.